Call Center Services
PR Exchange provides world-class business-to-business and business-to-consumer inbound/outbound bilingual (French & English) contact center solutions for many of the world's leading corporations. Our state-of-the-art call center benefits from technologies such as CTI, ACD, automated scheduling, multilingual capabilities (switch instantly from English to French), advanced programmability (branching, calculations), sophisticated quota management, agenda and scripting. Our software is capable of complex sample management functions, all records are pre-loaded into the data-file. Our complex call back module, determines which records are to be put in queue and which records are not to be called. At any point in time productivity, control reports and call disposition reports can be provided to you in a blink of an eye.
Inbound Services
- Catalogue Order Management
- Seminar/Conference/ Course Registration
- Direct Response TV & Radio
- Coupon Redemption
- Credit Card Authorization, Verification
- Damage Control Services
- Corporte Overflow
- Customer Service
- Lead Generation
- Fundraising & Donation Lines
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Outbound Services
- Direct Mail Follow Up
- Customer Follow-Up Call
- Current Client Qualification
- Seminar/Conference/Course Registration
- Disaster Recovery
- Corporate Overflow
- Fundraising
- Ticket Sales
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